At Pure Concentrated Goodness, we value our customers’ satisfaction and strive to provide the best products and services. We understand that there might be circumstances where you need to cancel your order or subscription. Please carefully read our cancellation policy outlined below:
1. Cancellation Timeframe for One-Time Orders
Customers can cancel their one-time orders within 24 hours of placing the order. This allows us to promptly process cancellations and prevent any unnecessary shipment or charges.
2. Cancellation Timeframe for Subscriptions:
Customers with subscriptions have the flexibility to cancel their subscription anytime. You can manage your subscription by contacting us via email at firstname.lastname@example.org
3. Refund Process for One-Time Orders:
For one-time order cancellations within the specified timeframe, we will initiate the refund process within 3 business days. The amount refunded will be credited back to the original payment method used during the purchase. Please note that depending on your payment provider, it may take additional time for the funds to reflect in your account.
4. Refunds for Shipped Items and Subscriptions:
Once an order or subscription has been shipped or processed, we regret that we cannot accept returns or provide refunds. However, for one-time orders, if you are not satisfied with the product, please contact our customer support team, and we will do our best to address your concerns.
5. Changes to the Cancellation Policy:
We reserve the right to modify this cancellation policy at any time without prior notice. Any changes to the policy will be updated on our website.
We hope this policy clearly outlines the cancellation process for your one-time orders and subscriptions at Pure Concentrated Goodness. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are here to help you in any way we can.
Thank you for choosing Pure Concentrated Goodness, and we appreciate your understanding of our cancellation policy and subscription management process.